TECH DIGITAL RESOURCE LIBRARY

Whitepaper: The Visible Difference: Making Informed Decisions With Workforce Management

by IEXJan 01, 2008

Considering the complexities, and what’s at stake, operational visibility is crucial for carrying out the daily plan. When it comes to providing contact center visibility, not all workforce management systems are the same. This will give one a peek into what one may be missing. Under these circumstances, decision making can be challenging.