12 Steps to Ensure Successful SaaS Delivery - How to protect revenue, renewals, and customer satisfaction


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Source: Gomez
Date: May 2010
Type: White Paper
Rating: (0)

Overview: SaaS leaders like Omniture, Monster.com, Salary.com and Webex have known for years that performance problems can impact customer experience and have a huge impact on revenues, renewals, brand perception and overall user satisfaction.

Savvy SaaS leaders know that overall Web performance — including availability, responsiveness and consistency — needs to be a top concern in order to protect their customer experiences and minimize Web performance issues before they have a catastrophic impact on revenue. This means delivering superior Web experiences during period of high growth, for their most important clients, and for key user segments.

Read Gomez’s “12 Steps to Ensure Successful SaaS Delivery” can help you identify performance problems that can impact user satisfaction, service level compliance, and let you know how you perform against the competition.

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