Company Finds Right IT Support Rx for Wireless Devices
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Overview: With LogMeIn Rescue+Mobile, Palm Valley Health Care can solve nine out of 10 IT support issues remotely. Nurses now spend more time with patients and less time troubleshooting and worrying about PDA issues. The IT team's call volume has been dramatically reduced due to improved user training, and call handle time has been shortened by replacing cumbersome over-the-phone support with direct remote access to the troubled device.