Oct 01, 2008
Download There is no more important aspect of developing customer relationships and loyalty than the methods of ongoing communication a firm chooses to use. In today's environment, there are numerous channels of communication that can be employed; more choices than ever before. Making the right choice of customer interaction methods and technologies is one of the most critical tasks for decision-makers in businesses of all sizes. Among the choices that can be employed are well known telephony capabilities, e-mail techniques and emerging Internet-based options such as live chat. This Live Chat Market Overview is intended to identify high-caliber competitors who, according to the author's analysis, are ready and able to provide live chat as a mainstream technology in demanding environments.