Nov 16, 2009
Sourcing of technology services has become truly global. American enterprises today have well over 2 million people around the world in low-cost geographies providing IT and process support services. However, this has created a fundamental gap in integrating service delivery across business, function, technology and operations competencies.
Bridging this gap requires significant investment in redundant resources, governance processes, infrastructure and travel. These costs, along with the escalating cost of global resources will only grow with rapid changes in the business and technology landscape.
Instead of throwing more investment dollars at bridging the gap, is it possible to eliminate it by building a more efficient, integrated, domestic sourcing alternative? This whitepaper discusses a company in Ann Arbor, MI that is proving that you can build a scalable service capability in the U.S. that is globally cost-competitive. Though it requires a re-thinking of some common sourcing assumptions, and a clean slate approach not burdened by incumbency.