UBM: TECH DIGITAL RESOURCE LIBRARY

Getting to Single Contact Resolution

Jun 06, 2008

Download Traditional technologies and techniques for handing customer interactions are holding back improvements to single contact resolution, and are directly impacting on the customer experience and putting customer loyalty at risk. Modern contact center platforms provide the next generation of technology and advanced the techniques required to improve the customer experience, ultimately making single contact resolution a reality. This whitepaper explores how today's contact centers are utilising technology to succeed.


Whitepaper