UBM: TECH DIGITAL RESOURCE LIBRARY

The Hidden Cost Of Technology Failure In The Contact Center

by Empirix

Sep 21, 2009

Download A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.


Research Report