Implementing a Telecommuting Program

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Source: Avaya

Date: January 2008

Type: White Paper

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Overview: Telecommuting or telework is defined as the use of computers and telecommunications infrastructure to make possible work in a location different from a centralized contact center environment. It should be distinguished from highly mobile workers whose work involve that they work at many locations. This white paper briefs on the establishment of an effectual telecommuting program for contact center agents in which the agent’s home is the primary workplace.

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