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Overview: Telecommuting or telework is defined as the use of computers and telecommunications infrastructure to make possible work in a location different from a centralized contact center environment. It should be distinguished from highly mobile workers whose work involve that they work at many locations. This white paper briefs on the establishment of an effectual telecommuting program for contact center agents in which the agent’s home is the primary workplace.
VoiceCon SF 2009 Keynote: Mark Straton, Siemens
Mark C. Straton, the Senior Vice President of Voice & Applications Marketing at Siemens Enterprise Communications Group delivers a keynote.
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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