Medical Call Center Applications: The Next Generation
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Overview: The Life Sciences industry is one of intense competition and evolving regulatory compliance standards. Companies constantly face significant pressures to lower the cost of drugs, bring products to market more quickly, and increase profitability. At the same time, companies must maintain strict compliance with regulatory guidelines and improve the level of customer satisfaction. The applications used in call centers also need to interface with applications that support other types of customer interactions so that the company can establish a holistic view of all customer touch points, a capability that has become mandatory as the result of legal and regulatory requirements.