Nortel Network Case Study: excelleRx
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Overview: excelleRx, Inc. a leader in pharmaceutical care relies on the latest contact center technology for advanced medication management. Next-generation Nortel Contact Center and self-service solutions are helping excelleRx serve customers with interactive voice response, speech recognition and multimedia contacts for enhanced medication management and improved operating costs for the company. To offer enhanced medication management services, excelleRx is migrating to the next-generation suite of Nortel Contact Center solutions and applications.