Nortel Network Case Study: Geisinger Health System
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Overview: Founded by Abigail Geisinger in 1915, the physician-led Geisinger Health System serves 40 of Pennsylvanias 67 counties. The Nortel Unified Communication solution enables Geisinger to improve accessibility, reach and responsiveness for patients leading to enriched customer care through faster, more efficient access to doctors, nurses and outpatient care information. Geisinger Health System is tapping the power of Unified Communications and IP contact centers to deliver innovative services in rural areas of Pennsylvania. Extending the reach - Geisinger is optimizing its resources by creating a virtual contact center with skills distributed across a wide geographic area.