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Overview: Founded by Abigail Geisinger in 1915, the physician-led Geisinger Health System serves 40 of Pennsylvania’s 67 counties. The Nortel Unified Communication solution enables Geisinger to improve accessibility, reach and responsiveness for patients leading to enriched customer care through faster, more efficient access to doctors, nurses and outpatient care information. Geisinger Health System is tapping the power of Unified Communications and IP contact centers to deliver innovative services in rural areas of Pennsylvania. Extending the reach - Geisinger is optimizing its resources by creating a virtual contact center with skills distributed across a wide geographic area.
Networking and Unified Communications
IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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