This paper published by Forrester Research, author has evaluated leading midmarket Customer Relationship Management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft lead the category. Vendors offerings in this evaluation range from highly packaged solutions like Maximizer Softwares Maximizer Enterprise and FrontRange Solutions GoldMine Corporate Edition, that are suitable for smaller deployments, to more flexible options like Onyx Softwares Onyx CRM and CDC Softwares Pivotal CRM, that are appropriate for larger, more complex deployments. The CRM midmarket is increasingly dominated by Software-as-a-Service (SaaS) options which include Entellium, NetSuite, RightNow, and salesforce.com.
Open source has emerged as one of the more important IT trends in this young century. The application of open source methodologies has expanded significantly in scope, as has its usage, over a relatively short period of time. Open source is playing a key role in helping companies achieve greater efficiency in their IT operations and in developing their Service-Oriented Architecture (SOA) strategies. Open source capabilities needs to be proven in a pilot before rollout, in part to familiarize everyone with how open source is different, particularly in the relationship to the open source community.
This paper published by Forrester Research describes eProcurement solutions play a key role in improving purchasing processes in enterprises through automating requisitions and purchase orders for goods and services, decentralizing buying, connecting to suppliers directly, and improving employee compliance with preferred supplier policies. Forrester conducted product evaluations in January and February 2006 and interviewed 14 vendor and 30 user companies. The vendor companies included Ariba, BasWare, cc-hubwoo, ePlus, Fieldglass, IBX, IQNavigator, Ketera Technologies, Oracle iProcurement, Oracle PeopleSoft Enterprise eProcurement, Perfect Commerce, Quadrem, SAP, and SciQuest.
This paper analyzes the costs of developing, deploying, maintaining, and supporting custom business applications for medium and large-size organizations. The findings in this study are based on interviews conducted with seven organizations currently using the Microsoft .NET-generation platform to develop and deploy custom applications within their enterprises and five organizations currently using J2EE/Linux. The study indicates that the economics of Linux depend on the larger IT context for the operating system.
Business communications are progressively more complex and require workers to manage multiple devices, applications and face-to-face interactions in an attempt to stay productively connected with one another. People naturally list multiple phone numbers and email addresses, so rather than simplifying things, a business card actually makes connecting quite complicated. As a result, when an individual wants to reach someone else, typically leaves numerous messages at multiple addresses. The idea of this white paper is to provide framework to evaluate the potential financial impact of Microsoft?s UC products on their organizations.