Open Source and SaaS are converging to fundamentally change the economics of enterprise software. This convergence will radically alter the selection, investment, deployment, operations support and upgrade models that organizations use today. Learn what this convergence means to vendors and to customers.
Open Source and SaaS are converging to fundamentally change the economics of enterprise software. This convergence will radically alter the selection, investment, deployment, operations support and upgrade models that organizations use today. What does this convergence mean to vendors and to customers?
In this presentation focusing on software as a service, THINKstrategies says the added value of SaaS communities includes: practical best practices forums; continuous updates and new ideas; dynamic toolkit clearinghouses; real-time, aggregated data; and meaningful benchmark studies.
A key element in the customer service arsenal of many major corporations is their call-centers. While these units have been an essential part of serving customers for a long time, they have often been part of the problem rather than an effective solution for customer dissatisfaction. In their haste to build low-cost call-centers worldwide, many of these operations have become inefficient and impersonal, aggravating customers rather than satisfying their needs. The rapid evolution of Internet Protocol (IP) telephony products and services is making it possible for companies to fundamentally change how call-centers operate and improve customer satisfaction.
Today?s Software-as-a-Service (SaaS) solutions offer an exciting alternative to the costly and cumbersome legacy applications of the past. They are easier and quicker to deploy, less expensive to acquire and maintain, and offer additional functional capabilities which traditional, on-premise applications cannot match in many cases. However, SaaS solutions also come with their own risks. These web-based solutions depend on network connectivity which can fail. They must withstand escalating security threats. And, upstart SaaS providers must build a strong customer base in order to survive financially.