NetScout Systems

NetScout systems is a market leader in real-time service assurance and cybersecurity solutions for today's most demanding service provider, enterprise and government networks.

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Latest Content From NetScout Systems

Whitepaper: Getting Started - Do UC&C Right

by NetScout SystemsSep 06, 2016

UC&C has changed and become even more complex. Poor call or video quality, managing and troubleshooting in multivendor environments or having key features go un-used are problems that negatively affect many UC&C deployments. This Guide outlines how to prepare for these challenges and reviews how 3 organizations solved their complex UC&C challenges.

Whitepaper: Unified Communications & Collaboration Clean-Up Guide

by NetScout SystemsSep 06, 2016

Don't wait for your Unified Communications and Collaboration (UC&C) services to be in crisis before you start thinking about how you monitor and manage them. This Clean-up Guide delivers concrete actions to make your network UC&C ready and optimized. The current UC&C estate is often a blend of several different vendor solutions where voice, video conferencing, and instant messaging are tightly coupled with other IT systems such as email, calendar, authentication, and DNS systems over the converged IP network. This complex landscape creates ample opportunities for a problem to remain hidden and deteriorate further without anyone realizing it has occurred.

Whitepaper: Top 2 Common UC&C Complaints and How to Remedy Them

by NetScout SystemsSep 06, 2016

Poor call quality and dropped calls are the most common complaints from end users of UC&C solutions. Gt checklists of possible causes for each, to resolve issues quickly.

Infographic: 5 Network Questions You Must Ask to Avoid UC&C Failure

by NetScout SystemsSep 06, 2016

Walk through 5 questions about your network readiness that you may have never considered! From what a UC&C deployment will need from the network in general to specific requirements for SIP Trunking, this interactive infographic gives tips and solutions to optimize your network for the complexity that comes with a UC&C deployment.

Webcast: Heavy Reading Report: Mobile Network Outages & Service Degradations

by NetScout SystemsJan 08, 2014

In the high-demand mobile world, user experience is king. New devices and applications continue to stretch the limits of today’s mobile networks. Users are demanding faster access with increasing expectations for higher reliability and service quality. One bad customer experience can do real damage. And when it effects a sizable portion of your customer base, it can rapidly spin out of control.

According to a Heavy Reading report, network availability and performance issues have become the third leading cause of customer churn. In the mobile broadband era, when mobile networks don’t perform as expected, users blame the carrier whose name is on the phone – regardless of whose service they are consuming.

Join us for a look into the implications that service outages and degradations have on mobile networks and their users. Heavy Reading surveyed and interviewed mobile operators from around the world to understand the range, scope, and implications that performance problems create. In this webcast we will explore how and why mobile operators are suffering network outages and services degradations and their consequences and the remediation strategies of operators. We will explore strategies that mobile operators should adopt to predict and prevent problems, effectively triage, and quickly address outages and degradations.

This session will also look at how to leverage user experience data to track and trend the performance of networks and services for managing 3G and 4G/LTE networks to assure optimal data, voice, and video service performance, availability, and quality.

Key topics covered include:

• Results from the Heavy Reading survey analysis on outages and service degradations identifying where incidents occur most, the impact of LTE networks, and cost and operational implications
• Best-practices for real-time, user-centric analytics and multi-dimensional intelligence to proactively manage and improve the 3G and 4G/LTE mobile broadband user experience
• Best-practices and strategies to accelerate break-fix troubleshooting activities and an intelligent early warning framework to identify issues before large numbers of users are affected
• Leveraging customer-centric mobile data analytics to understand customer experience, track user experience, and sustain meaningful experiences through improved customer experience management activities
• Rolling out and managing next-generation IP services like VoLTE, streaming video, and Web-RCS to avoid performance problems