Inderscience Enterprises

Latest Content From Inderscience Enterprises

Whitepaper: Staffing and Routing in a Two-Tier Call Centre

by Inderscience EnterprisesJan 01, 2008

This research paper from University of Rochester determines the staffing levels and referral rates that minimize the sum of staffing, customer waiting, and mistreatment costs and also compares the optimal gatekeeper system (a two-tier system) with a system staffed with only experts. When waiting costs are high, a direct-access system is preferred unless the gatekeepers have a high skill level. The paper also shows that an easily computed referral rate from a deterministic system closely

Whitepaper: Pseudonym-Based Cryptography for Anonymous Communications in Mobile Ad Hoc Networks

by Inderscience EnterprisesJan 01, 2008

Key management for anonymous communication in mobile ad hoc networks is a critical but unsolved problem. Many current anonymous mobile ad hoc routing protocols assume that mobile users share pair wise secrets before they start an anonymous communication session. This assumption is impractical for many ad hoc scenarios where pair wise shared keys are difficult to be set up in advance. Public-key based solution, such as identity-based cryptographic solutions are suggested for anonymous

Whitepaper: Sens-ation: A Service-Oriented Platform for Developing Sensor-Based Infrastructures

by Inderscience EnterprisesJan 01, 2008

Context-aware systems use sensors in order to analyze their environment and to adapt their behavior. Authors have designed and developed Sensation, an open and generic service-oriented platform, which provides powerful, yet easy-to-use, tools to software developers who want to develop context-aware, sensor-based infrastructures. The service-oriented paradigm of Sensation enables standardized communication within individual infrastructures, between infrastructures and their sensors, but also