TECH DIGITAL RESOURCE LIBRARY

Epicor Software

Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and financial services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), human capital management (HCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale.

Our Website: http://www.epicor.com


Latest Content From Epicor Software

Whitepaper: Strategies for a Successful CRM Implementation

by Epicor SoftwareJan 05, 2009

This whitepaper presents the nine keys to a successful CRM implementation, while also providing a sample implementation plan that alerts you to the successful process and potential pitfalls in the deployment.

In addition, this whitepaper also sheds light on the human element that composes a CRM implementation, reminding the reader that a CRM implementation has more to do with people and process, than with the technology itself.

Whether you are considering a CRM implementation, or acquiring knowledge before embarking on such a project, this whitepaper paper concisely explains how to place the technology in your organization, with people and process in mind.


Whitepaper: Bringing Web 2.0 to the Enterprise: Leveraging Social Computing Technologies for ERP Applications

by Epicor SoftwareJan 05, 2009

Software vendors and businesses are bringing Web 2.0 capabilities- such as enterprise search, Web-based collaboration, and mashups, from the consumer realm to business applications to address end user and IT challenges.

Web 2.0 technologies bring capabilities to business users that were not possible previously. These include enabling users to securely access structured and unstructured information across the enterprise in a single search; enhancing collaboration both internally and with partners, suppliers and customers; boosting the usability of business applications; improving the ability to customize and integrate applications; as well as simplifying application upgrades and maintenance. The strategic value of these capabilities depends on the organization´┐Żs business strategy.

While many business users are familiar with these technologies through personal use, they remain uncertain as to how these technologies can provide strategic benefits to their business.

Therefore, most organizations are not incorporating Web 2.0 technologies strategically. This whitepaper describes the business challenges addressed by new Web 2.0 technologies, and ways that organizations can incorporate them to create powerful new business models.


Whitepaper: Boost Profits and Customer Relationships With Effective E-Mail Marketing

by Epicor SoftwareJan 01, 2008

E-mail marketing offers tremendous benefits. In order to capitalize on the advantages that this medium offers, it is necessary to do more than send out generic e-mails to large e-mail lists. Companies have found that e-mail marketing solutions have helped them manage e-mail marketing programs. Integrating the e-mail marketing effort with the Customer Relationship Management (CRM) solution is an important consideration. Since the most productive mailings will probably be directed to current customers, one needs a simple process for moving new customers into the e-mail marketing programs.


Whitepaper: 11 Criteria For Selecting The Best ERP System Replacement

by Epicor SoftwareJan 01, 2008

It’s no light matter to replace Enterprise Resource Planning (ERP) system. By definition, the ERP system is information backbone and reaches into all areas of the business and value-chain. Replacing it appears to be a difficult and painful process, but done right, it can open unlimited business opportunities. The cornerstone of this effort is finding the partner that can show how to make this hard transition easy, and a specialist with the confidence to walk side-by-side with one until his or her goals are achieved.