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Overview: This white paper discusses the value of smartphones and handheld devices as part of government COOP and emergency response strategies. The first section reviews COOP challenges, including the limitations of ordinary cell phones, laptops, and the public switched telephone network (PSTN) during emergencies. The next section describes smartphone solutions that enable government to continue delivering services during emergencies or disruptions. The white paper concludes by describing characteristics of smartphones that maximize their value for COOP and emergency response.
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