Collective intelligence: Capitalizing on the crowd [ Source: IBM ]
March 2013- Can an organization that chooses to ignore the insights of employees, customers and business partners expect to thrive? For many, the answer is no. In a global environment where innovation cycles are shrinking, customer expectations are rising and talent is becoming more distributed, companies are seeing the need to more effectively apply the knowledge and experience of individuals, regardless of their vocation, affiliation or organization status. Download report to learn how you can access the ...
Changing the Economics and Experience of IT [ Source: IBM ]
March 2013- Utilizing the right IT solutions can help reduce complexities by automating and proactively managing previously time-consuming processes, enabling IT pros to focus on value-added activities that can help bring business improvements. This white paper discusses the IBM PureSystems family of products, which was designed to change both the economics and the experience of IT. Read on to find out how utilization of these solutions will enable you to focus on higher-value business transformation services rather ...
Assessing the True Value of Business Analytics [ Source: IBM ]
February 2013- The availability of broader data sets and more sophisticated analytical tools enables corporations to ensure that individuals make decisions that are aligned with the company's strategy and objectives.
Traditional BI infused with Performance Management and Personal Analytics: Balancing User Freedom with IT Control [ Source: IBM ]
February 2013- This paper describes how IBM has infused traditional BI with personal analytics and performance management to balance user freedom and IT control. It introduces IBM Cognos Enterprise, the solution that can help your organization take advantage of this new kind of BI - one where the sky's the limit.
Business Intelligence For Business Users [ Source: IBM ]
February 2013- In this paper, we demonstrate how important it is to address the different BI needs of your business constituents, so they have insight when and where they need it.
IBM Cognos Mobile: Intelligence On The Go [ Source: IBM ]
February 2013-
With today's mobile apps, everyone expects information at their fingertips. Your mobile workforce is no different. Mobile workers need business intelligence (BI) data to be available on their smart phones, notebook computers and tablets wherever they are to make information-driven decisions - even when they're not connected to the web or your network.
The IBM Cognos Mobile solution has been delivering relevant information to smart phone for some time now. However, engancements to ...
Five Reasons Why the Right BI is like the Right Partner [ Source: IBM ]
February 2013- You know you need Business Intelligence (BI), but you want it to be successful. Read this whitepaper and learn the five reasons why finding the right BI is like finding the right partner.
IT Knowledge Expert - Making the ITIL 3 Service Knowledge Management System a Reality [ Source: Attivio, Inc. ]
February 2013- This whitepaper will address misconceptions regarding SKMS, explore technical challenges to creating an SKMS, present unified information access as the ideal technology to fulfill these challenges, and conclude with a financial services SKMS implementation case study.
Unified Information Access for Financial Services Institutions [ Source: Attivio, Inc. ]
February 2013- This whitepaper explores new ways in which financial institutions can better optimize their information to support strategic interests, improve productivity, reduce costs, accelerate business processes, and allow staff to focus on the organization's core mission.
Protecting Unstructured Data on File Servers, NetApp, EMC and SharePoint [ Source: Dell Software ]
January 2013-
Organizations today increasingly depend on unstructured data - including emails, spreadsheets and other documents. Those documents are growing quickly in number, and they often contain business-critical information in a readily digestible form. That makes protecting them a priority for any organization today. Having the right tools is critical to success.
Read this tech brief to learn about your options. Native auditing tools, unfortunately, are cumbersome to use and limited in their functionality. But ...
Beyond Native Tools: Auditing SharePoint Across the Enterprise [ Source: Dell Software ]
January 2013-
SharePoint is the collaboration platform of choice today, offering flexible content management, easy setup and simple administration. However, SharePoint has one serious weakness: because SharePoint is designed to be a single-instance platform, its built-in auditing and management tools are server-centric. This makes it difficult for organizations with multiple SharePoint installations to achieve the enterprise-wide insight and security required to comply with today's external regulations and internal policies.
This white paper explains the challenges ...
Simple, Cost-Effective Messaging and Collaboration for Medium-Sized Businesses [ Source: IBM ]
January 2013- Help strengthen customer relationships, drive operational effectiveness and optimize your workforce with IBM collaboration and messaging solutions for medium-sized businesses. IBM Lotus software is designed to provide simplified solutions and delivery models based on your needs.
The Business of Social Business [ Source: IBM ]
January 2013- A new IBM Institute for Business Value study reveals how organizations can use social approaches to create meaningful business value.
The Future of Business is Social [ Source: IBM ]
January 2013- Is email dead? Not if it's still one of the top collaboration tools in business. IDC estimated there were over 400 million corporate email boxes in 2010 alone, with continued growth through at least 2014.
Compelling Returns of Connections in Support of Social Business [ Source: IBM ]
January 2013- This new white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
Anticipate, Engage & Deliver Exceptional Web Experiences [ Source: IBM ]
January 2013- Anticipate, engage and deliver exceptional web experiences. Enabling exceptional web experiences that redefine the ways we live, work and play.
Forrester Whitepaper: CMO's Must Connect the Dots of the Online Brand [ Source: IBM ]
January 2013- CMOs must orchestrate their digital strategy using our connect-the-dots framework. Their objective: Elevate digital to the highest level of business strategy.
Service Cloud: Deliver Next Generation of Customer Service [ Source: Salesforce.com ]
December 2012- Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers [ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy [ Source: Salesforce.com ]
December 2012- In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
ABBYY FlexiCapture Engine Drives Business for the Insurance Industry [ Source: ABBYY ]
December 2012-
Insurance companies deal with millions of hand-written insurance application forms annually, so converting them into actionable data is often very challenging. To help ease the headaches associated with getting customer application forms into back-end systems, companies are adopting automated form conversion strategies. These systems are capable of a high degree of accuracy despite a huge range of diversity in application forms.
Access this case study to read about how a creative development team ...
From Structured to Usefully Structured: How ABBYY's FlexiCapture Engine Learns from Humans and Machines [ Source: ABBYY ]
December 2012-
All your senses grasp the physical world wonderfully - but eyes dominate by far, for both biological and cultural reasons.
Human eyesight does something computers do, too: both eye-position and retina structure developed to direct the information-firehose very deliberately toward a carefully chosen, relatively narrow field.
Automating Accounts Payable for a Global Health Equipment Company [ Source: IBM ]
December 2012-
Challenge
Invacare manually processed up to one thousand paper invoices per day and vendor inquiries were slowed by multiple phone calls and retrieval of documents from storage.
Solution
The company implemented IBM Datacap Taskmaster Accounts Payable Capture software, which identifies each vendor's invoice and locates the data fields to be captured on the fly.
Benefits
Reduced accounts payable headcount while increasing volumes; improved customer service; reduced paperwork.
Report authoring with IBM Cognos Business Intelligence [ Source: IBM ]
November 2012-
The business value of reporting is simple: it not only communicates a company's performance, but helps the company understand it. With it, executives, managers and business users can take action on recent information. It creates a common context for decision-making in every department and at every level.
At its best, reporting is an integral part of performance management. However, IT departments and report authors can be challenged when they try to deliver these ...
Planning, budgeting and forecasting: Software selection guide [ Source: IBM ]
November 2012-
This paper addresses the challenges of planning, budgeting and forecasting in a spreadsheet environment and highlights the advantages of using a software solution designed specifically for dynamic planning. The business challenges and drivers are discussed, including organizational and technological best practices to follow.
A Planning Software Selection Matrix is included to assist decision makers in selecting the most appropriate planning software for their specific business processes and needs.