BMC, Invoq Integrate Products To Resolve Outages Faster

This week BMC disclosed that the company is integrating the products in its business service management (BSM) portfolio with Invoq’s AlarmPoint event resolution applications in an effort to help businesses resolve critical events faster and significantly shorten the duration of outages. The Invoq software provides intelligent notification, escalation, and remote response functionality. AlarmPoint now integrates with BMC Impact Manager, and BMC Remedy Help Desk.

BMC has already integrated AlarmPoint with BMC Performance Manager and MAINVIEW. BMC says this extensive integration between its management solutions and the Invoq products provides a thorough notification system across the entire enterprise which in turn helps businesses better administer their service desk and IT environment as a whole.

AlarmPoint extends BMC’s built-in notification capabilities to include “find-me, follow-me” capabilities that use a customized message forwarding technology to alert IT managers of critical issues that could have a potentially severe impact on the business. The messages can be sent via voice or text in real-time to the technology professional who has the expertise to handle the issue.

The Invoq/BMC product integration has the potential to help IT resolve issues before they become severe problems and minimize the outages that do occur in a number of ways. The AlarmPoint integration with BMC’s business-focused Impact Manager solution synchronizes events and the notification status to ease event correlation and increase automation. And in working with BMC Remedy Help Desk, AlarmPoint provides IT managers with a Web-based system to assign work or receive real-time alerts which notify relevant personnel when a ticket is opened and allow them to update, escalate, or inform others of an incident. This will help reduce help desk calls and speed resolution.