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November 5, 2010
3 Min Read
How long at current company: 26 years, three of them as CIO
Career accomplishment I'm most proud of: I'm most proud of mentoring people across the company into leadership positions. I'm also very proud of having led multiple business disciplines successfully--before becoming CIO, I was the leader of the North American contact centers. How's that for diversity?
Most important career influencer: That's easy. I've worked for the same person for the past 16 years: Brian Rice, Royal Caribbean's executive VP and CFO, who has molded my career into what it is today.
On The Job
IT budget: Approximately $100 million
Size of IT team: Around 500 employees
How I measure IT effectiveness: The best measure is one that describes how much value you're adding to the company. We have scorecards and metrics for just about everything, but truly getting to the value add is deeper than the metrics--you have to understand that some metrics, while popular and interesting, have nothing to do with adding value.
Advice for future CIOs: Get a business degree, and if possible, run an operating group first. It will help you understand how technology can impact--both in good ways and bad--a business unit.
The next big thing for my industry will be ... consumer-facing technology. Our Oasis class of ships had a dramatic impact on how we could leverage technology to improve the guest experience with back-of-the-house automation. Further development of BI also will be big.
Best way for CIOs to cope with the economic downturn: Be patient and look for the opportunity to leverage the upturn. We've found an increased desire to invest in technology at all levels to make our business processes more efficient.
The federal government's top technology priority should be ... healthcare infrastructure. If you've ever tried HealthVault or Google Health, you know it can be empowering to track your medical history. While some may question whether the federal government should build the infrastructure, it should provide guidelines and the incentives to make this happen.
Colleges/degrees: BSBA from the University of Phoenix (while working full time and before online education was an accepted norm)
Leisure activities: Reading, walking, biking, and playing games with the kids
Best book read recently: The Five Dysfunctions Of A Team, by Patrick M. Lencioni
Smartphone of choice: BlackBerry
If I weren't a CIO, I'd be ... a teacher--I still will be when my four kids are grown and a little less dependent
Ranked No. 41 in the 2010
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