May 21, 2009
How long at current company: Two years
Career accomplishment I'm most proud of: The work I'm doing today to help support the vision of Kaiser Permanente. Our IT capabilities make a real difference in people's health every day.
Most important career influencer: Many years ago while on Wall Street, I worked for Carmine Vona, former CIO of Bankers Trust, who taught me what it meant to be a "business technologist." His view, even during the 1980s, was that a CIO had to be a strategic partner to the CEO in order for IT to be effective.
Decision I wish I could do over: Deciding to go into the credit card business with Capital One. I found the business boring and people parochially focused on past growth and success. It wasn't what I thought it would be.
Advice for future CIOs: Listen, listen, and listen some more. The CIO role is one where you must be a careful listener and have a desire to learn while asking your team to continuously improve performance. Good is never good enough!
The next big thing for my industry will be ... Health care must fulfill its potential in the U.S. and around the world. We have so many great and knowledgeable clinicians and the best technology. Our focus is now on improving health so people can live longer, healthier, more productive lives. At Kaiser Permanente, this means further leveraging our electronic medical records, population care tools, and knowledge as the potential of DNA is unleashed. We'll be at the forefront of these areas.
Best way for CIOs to cope with the economic downturn: CIOs are business executives first and functional leaders second. As business executives, other than the CEO, CIOs are best positioned to help drive business outcomes by highlighting cross-company opportunities to increase top- and bottom-line performance. Executives in this role must see themselves as leaders who can drive their companies' overall performance and partner with other key executives to transform operations as well as improve efficiency.
On The Job
IT budget: $3 billion
Size of IT team: 6,200 employees, 1,000 contractors
>> Enhance the technology infrastructure that powers the services Kaiser Permanente provides to its members, patients, and caregivers.
>> Drive continuation of market-leading IT innovation.
>> Execute on self-service strategy to enable greater participation by patients and members in managing their health.
How I measure IT effectiveness: In patient outcomes: through our initiatives and our electronic health record, KP HealthConnect, Kaiser Permanente has been able to drive significant reductions in deaths from heart disease and breast cancer.
Colleges/degrees: BS in computer science from the New York Institute of Technology; MBA in finance from Long Island University
Tech vendor CEO I respect most: Cisco's John Chambers--he can always be counted on for his vision and business savvy
Business leader I'd like to have lunch with: Jamie Dimon of JPMorgan; I'd enjoy hearing his perspectives on the economy, the future for financial services, and government's role
Best book read recently: The Age Of Turbulence by Alan Greenspan
If I weren't a CIO, I'd be ... CEO of a midsize company
About the Author(s)
You May Also Like
Q3 Threat Horizons Report
The Definitive Guide to Understanding IP Addresses, VPNs and their Implications for Businesses
Checklist: Top 6 Considerations to Optimize Your Digital Acceleration Security Spend
Top Six Recommendations to Improve User Productivity with a Hybrid Architecture
2022 Retrospective: The Emergence of the Next Generation of Wi-Fi