Global pharmaceutical and biologics company AstraZeneca is pushing scientific boundaries to deliver greater efficiency and innovation in healthcare. As science moves forward, technology has to keep pace.
At this week's InformationWeek Conference, AstraZeneca CIO David Smoley explained how scientific advancement has driven demand for big data, analytics, new ways of data visualization, and greater collaboration within the company and with external parties. Pushing the boundaries of IT, he said, has required the team to step outside of its comfort zone.
"We want to be the best IT organization in our industry," said Smoley. "To do that, you have to do things way differently than you are doing them today." The goal, he continued, was to achieve double the value at half the cost.
To enable its IT strategy, AstraZeneca turned its attention to five critical areas: Customer focus, operational excellence, technical leadership, simplification, and collaboration. Priorities included a push to the cloud, rolling out agile, identifying speed bumps, and learning from other companies doing innovative things.
Insourcing, a critical component of operational excellence, played a key role in keeping up with the technological rate of change. Before it started revamping its IT strategy two years ago, AstraZeneca outsourced 70% of its IT operations and had just 30% in-house. It found that this was complex, expensive, and slow.
However, the decision to insource was just the beginning. Smoley also explained that in doing this, IT also had to commit to excellence in better understanding technology and relevant trends. "The more you understand technology, the more effective you are," he said. While there are still opportunities to use third parties, such as in niche technologies, insourcing is more effective in cutting cost while driving value.
Smoley shared a few words of advice for CIOs looking to drive change. He recommends that, in addition to embracing technology, they better understand the business, focus on behavior, be bold, and build their networks. People rely less on curated information, he explained, and more on networking and learning what other businesses are doing.
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