Considering the enormity of these numbers, including a tablet-specific application in their mobile offerings should be a no-brainer for banks, especially since mobile banking users are prevalent among early tablet adopters, asserts Mary Monahan, EVP and research director at Javelin. However, she warned, "Just porting over a smartphone app to a tablet doesn't count as a tablet-specific offering."
Monahan said the ideal tablet app should go beyond a smartphone app to include features that allow customers to take a deeper dive into information, such as interactive graphs and educational components. That's because the average consumer spends more time on a tablet than on a smartphone, she pointed out, and the larger screen allows for more interactivity than can be achieved with just one finger on a smartphone.
"If you just take the iPhone app and blow it up for the iPad, you're going to get horrible customer reviews," agreed Jeff Dennes, SVP and chief digital officer at Columbus, Ohio-based Huntington ($54 billion in assets). "It's not just about blowing up what you already have, but making sure that the app is functional for the device that it's actually operating on."
He added, "You're better able to look at a picture of a check, understand the details of a transaction, or see the total breakout of your mortgage payment on an iPad versus an iPhone, which is better for more real-time, quick actions, such as checking a balance and looking at transactions."
But designing apps for different devices doesn't have to mean starting from scratch each time, Dennes noted. He said Huntington started out by creating a basic design for an app that would work across multiple devices and operating systems. The design was then tweaked based on the desired user experience for each specific device.
As federal agencies embrace devices and apps to meet employee demand, the White House seeks one comprehensive mobile strategy. Also in the new Going Mobile issue of InformationWeek Government: Find out how the National Security Agency is developing technologies to make commercial devices suitable for intelligence work. (Free registration required.)