How nice, Thomas. :)
If I lived in Cupertino I would pay a visit to the Aloft Hotel just to see A.L.O. in action.
"If you give it a high rating it does a little dance," said Cousins. "Part of this is about delighting the guest."
No doubt about it. I can just imagine how adorable A.L.O. would look doing a little dance. :D
In the future, having a model with arms could allow A.L.O. to load the items into its cargo space itself, becoming more independent from hotel staff. Allowing video chat between A.L.O. and the front desk would be a good add, too, something like the robots in healthcare already do when visiting patients allowing them to speak with their doctor through video chat.
The idea of implementing a service robot in the hotel chain is good. The unit chosen seems to be quite basic, though probably enough for what it is expected to do.
All in all, an adorable idea. :)