10 Ways Bots Can Improve Your Business Processes

Businesses use bots to engage with customers, online and via social media, because they're a cost-effective way to respond instantly to simple queries. As the technology improves, bots are finding their way into more use-cases where human judgment and effort were traditionally required. Are bots right for your business? Here are 10 examples to help you decide.

Lisa Morgan, Freelance Writer

August 10, 2016

11 Slides

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About the Author

Lisa Morgan

Lisa Morgan

Freelance Writer

Lisa Morgan is a freelance writer who covers business and IT strategy and emerging technology for InformationWeek. She has contributed articles, reports, and other types of content to many technology, business, and mainstream publications and sites including tech pubs, The Washington Post and The Economist Intelligence Unit. Frequent areas of coverage include AI, analytics, cloud, cybersecurity, mobility, software development, and emerging cultural issues affecting the C-suite.

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