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BMC Expands Enterprise-Management Product Line 2

Among the new products are enhanced event manager and Service Level Management process-reporting software.

Darrell Dunn

September 17, 2004

1 Min Read

BMC Software Inc. is expanding its enterprise-management product line, including the addition of an enhanced event manager and Service Level Management process-reporting software.

Event Manager 4.1 is designed to receive events from IT components and translate them into information that can be used to quickly resolve problems through filtering, prioritizing, correlating, and automatically handling events according to business and operations priorities, product manager Gary Davis says.

It has a graphical interface that will create defined policies for managing an IT environment, he says. In past versions, policies were created by a programmer who would write defining code, Davis says. But most companies won't write the code.

A graphical interface, however, enables less-skilled administrators to set up event policies, including blackout times, correlation, escalation, notification, enrichment, or suppression, using a mouse, he says.

BMC also is introducing SLM Express 1.4, which provides new reporting capabilities, including a report that allows users to display service-level-agreement compliance states and compliance percentages across multiple months for at-a-glance views of performance trends, says Christina Delahanty, product manager for BMC.

The software ensures service-level management, "which means the tool will notify the users before an out-of-compliance state is actually triggered," she says.

SLM Express integrates with BMC's Service Impact Manager, which combines service modeling with enterprise-event management, automation, and notification capability, to provide detailed information about the status of business services and service-level agreements. Both Event Manger 4.1 and SLM Express 1.4 will be available Monday.

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