CIO Survey Shows Shifts in IT Leadership Role - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IT Leadership
08:00 AM
Connect Directly

CIO Survey Shows Shifts in IT Leadership Role

CIOs have made headway towards a more strategic position in the organization, but challenges remain on the road to digital.

It wasn't too long ago when many IT organizations were still considered to be just keep-the-lights-on cost centers within the enterprise. But thanks to a lot of effort on the part of technology leadership inside enterprise organizations, that seems to be changing. These days CIOs and IT organizations have shifted to contributing strategic value to the technology within the company, even if the business itself is sometimes still slow to recognize it.

That shift is evident in a new CIO survey and report from Grant Thornton, a tax, audit, and advisory services firm. National managing principal for Enterprise Technology Strategy and Innovation at Grant Thornton, LaVerne H. Council, told InformationWeek in an interview that IT has been working to become more than just a cost center. IT needs to move into a critical new role in the age of digital -- from cost center to trust center.

"We've found a shifting in priorities," she said. The survey showed that 81% of CIOs say their IT organizations drive innovation or modernization programs, and 79% have a voice in business/agency strategy and strategic initiatives. Further, 65% proactively identify and remove obstacles to improving the delivery or projects and services, and 53% drive stabilization of operations. These results reveal a much bigger focus on strategy.

LaVerne H. Council

LaVerne H. Council

"Today's CIOs understand that the role of the IT organization is more than a back-office cost center responsible for keeping systems running and reporting run times," the report said. "IT organizations are a critical component of developing and executing business strategy."

However, the shift is still very much a work in progress, as demonstrated by the difference between how surveyed CIOs feel their success is measured by the organization compared to how they feel it should be measured. For instance, CIOs believe that their success should be measured by successful execution against strategy and plans (66%), improved ability to innovate (52%), and increased involvement in strategic decisions (45%). Yet CIOs believe that the business measures their success in terms of delivering cost reduction (67%), successful execution against strategy and plans (52%), and improvement in project and service delivery (48%).

Image: chrupka -
Image: chrupka -

Plus, CIOs continue to face any number of challenges. The following top challenges probably sound pretty familiar to you if you are in IT leadership:

  1. Conflicting priorities among stakeholders
  2. Recruiting and retaining talent
  3. Aligning IT with business goals
  4. Articulating the value of IT spend
  5. Stakeholders' resistance to change

One of the investments for CIOs today is in automation, according to Council, who said that 85% planned such spending in the next 2 years. This investment is being driven by the need to do more with less and to eliminate manual work and errors. Organizations want workers to focus on high-value activities instead of mundane tasks. Plus, there's a need to improve services to customers with faster response time and greater accuracy.

One of the places where CIOs are falling short, according to the survey, is in communicating the value of IT in a way that their business partners understand. Council said that that communication was clearly something that CIOs know they need to improve, and developing that can help with IT's strategic shift.

The survey report concludes that the CIO role continues to evolve, and there are four leadership characteristics that each of these IT leaders must cultivate. They need to be strategists, communicators, business relationship managers, and change managers or instigators.

"Successful CIOs operate in an environment of cohesive collaboration to bridge the long-standing barriers between business and IT in the race to deliver customer and business value," the survey report concludes.  

Jessica Davis is a Senior Editor at InformationWeek. She covers enterprise IT leadership, careers, artificial intelligence, data and analytics, and enterprise software. She has spent a career covering the intersection of business and technology. Follow her on twitter: ... View Full Bio

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

11 Things IT Professionals Wish They Knew Earlier in Their Careers
Lisa Morgan, Freelance Writer,  4/6/2021
Time to Shift Your Job Search Out of Neutral
Jessica Davis, Senior Editor, Enterprise Apps,  3/31/2021
Does Identity Hinder Hybrid-Cloud and Multi-Cloud Adoption?
Joao-Pierre S. Ruth, Senior Writer,  4/1/2021
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Current Issue
Successful Strategies for Digital Transformation
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
Flash Poll