9 Ways IT Can Ruin Its Relationship With The Business - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
IT Leadership // Digital Business
News
9/6/2016
07:06 AM
Susan Nunziata
Susan Nunziata
Slideshows
50%
50%

9 Ways IT Can Ruin Its Relationship With The Business

Aligning IT and business units sounds fantastic in theory. But when the rubber meets the road, IT leaders face unique challenges as they strive to engage and collaborate with business-side colleagues. InformationWeek surveyed 100 IT leaders about their biggest mistakes. Here's what they revealed about the ever-evolving relationship between business and IT.
Previous
1 of 10
Next

(Image: xpoint/iStockphoto)

(Image: xpoint/iStockphoto)

IT leaders at large enterprises, government agencies, and healthcare organizations are all facing pressure to become agents of digital transformation. In fact, Gartner recently issued a call to public-sector CIOs to promote a compelling vision for digital transformation and make change inclusive across the business.

This is a call to arms that private-sector IT leaders have been hearing for some time as well, and thought leaders have even started referring to this unprecedented intersection of IT and business as "the new IT."

It all sounds fantastic in theory, but when the rubber meets the road IT leaders face unique challenges as they strive to engage and collaborate with their business-side colleagues.

[How do you keep your best workers happy? Read 5 IT Talent, Staffing Fails to Avoid.]

When we polled IT leaders about their biggest mistakes in the past 12 months, challenges in working with the business emerged as a major source of pain. Here we take a look at nine mistakes IT leaders said they've made in their efforts to align technology goals with business needs.

These include the usual faux pas, such as failing to involve business stakeholders early enough in a project. But the list also reveals many unintended consequences of letting the business get too involved in the process of technology decision-making and implementation.

The mistakes we're highlighting here are drawn from responses to our annual InformationWeek Elite 100 Executive Research Survey and have been anonymized to protect the innocent -- or the guilty, as the case may be.

Every year, InformationWeek releases the Elite 100 -- a ranking of the nation's most innovative users of business technology. As part of the process, we also conduct the survey, which offers a unique glimpse into the strategies of these 100 large, leading-edge IT organizations.

The survey, which is open only to Elite 100 applicants, polled US-based companies and higher education institutions that have $250 million or more in revenue. Subsidiaries with revenues below $250 million may apply for the Elite 100 if their parent company has qualifying revenue and their parent company did not apply. Federal, state, county, and local or municipal US agencies are also eligible to apply.

Once you've reviewed the mistakes highlighted here, let us know about your own experiences. Have you faced similar challenges as an IT professional? Are there other pitfalls IT leaders need to avoid as they seek to work more closely with the business? Tell us all about it in the comments section below.

Susan Nunziata leads the site's content team and contributors to guide topics, direct strategies, and pursue new ideas, all in the interest of sharing practicable insights with our community.Nunziata was most recently Director of Editorial for EnterpriseEfficiency.com, a UBM ... View Full Bio

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Previous
1 of 10
Next
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
tnguyengp
50%
50%
tnguyengp,
User Rank: Apprentice
9/9/2016 | 8:00:56 PM
IT Staffing
In working with many IT organizations, I've found that the successful projects occur when the business owner is heavily involved in the process. The business owner can spot early on if the user stories do not match their expectations and answer questions during the iteration process. Working closely with the product owner can avoid going adrift and missing your goals, saves a lot of stress and time.

Than Nguyen

https://www.insourcegroup.com
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
Commentary
If DevOps Is So Awesome, Why Is Your Initiative Failing?
Guest Commentary, Guest Commentary,  12/2/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
Slideshows
Flash Poll