Vonage Being Blocked -- Again - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Vonage Being Blocked -- Again

Vonage Holdings Corp. said it is investigating a new potential incident of its Voice over IP service being blocked, this time by a cable television company that also provides Internet services.

Vonage Holdings Corp. said it is investigating new potential incident of its Voice over IP service being blocked, this time by a cable television company that also provides Internet services.

Brooke Schulz, Vonage's vice president for corporate communications, confirmed that the company is "investigating a new instance" of service interruption that appears to be another case of port blocking. Schulz said the incident involves Vonage customers who use high-speed Internet services provided by a cable operator, somewhere in the Midwest U.S.

Last week, the Federal Communications Commission reached a consent decree with Madison River Communications of Mebane, N.C., under which Madison River agreed to pay the government $15,000 for its action of trying to block Vonage's service, and to never block Vonage's VoIP service in the future.

Over the past two weeks, industry sources who declined to be named said they had heard rumors that some Vonage customers in the Midwest were having their services blocked. On Wednesday, Schulz confirmed that Vonage is "investigating an instance [of service outages] on a cable operator's system in the Midwest."

Vonage declined to name the operator. Schulz said that Vonage does not yet know the exact number of customers affected, but that it could range "from the tens to the hundreds to the thousands." Schulz said that Vonage was able to re-establish service for several customers who complained by rerouting its VoIP traffic.

Unlike the Madison River incident, Vonage has not voiced any complaint about the new incident to the FCC, Schulz said.

"We are still investigating, and expect to have more facts next week," Schulz said. "But we are taking this very seriously."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2018 State of the Cloud
2018 State of the Cloud
Cloud adoption is growing, but how are organizations taking advantage of it? Interop ITX and InformationWeek surveyed technology decision-makers to find out, read this report to discover what they had to say!
Slideshows
9 Steps Toward Ethical AI
Cynthia Harvey, Freelance Journalist, InformationWeek,  5/15/2019
Commentary
How to Assess Digital Transformation Efforts
Lisa Morgan, Freelance Writer,  5/14/2019
Commentary
Is AutoML the Answer to the Data Science Skills Shortage?
Guest Commentary, Guest Commentary,  5/10/2019
Register for InformationWeek Newsletters
Video
Current Issue
A New World of IT Management in 2019
This IT Trend Report highlights how several years of developments in technology and business strategies have led to a subsequent wave of changes in the role of an IT organization, how CIOs and other IT leaders approach management, in addition to the jobs of many IT professionals up and down the org chart.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll