Alan is responsible for building out the next generation of conversational commerce at LivePerson. He joined the LivePerson team as a Senior Vice President of Conversational AI in June 2018 in order to scale the company’s conversation technology through the novel approach of fusing conversational building blocks and AI-enabled conversational orchestration to redefine human-to-machine interactions. Previously, Alan spent more than eight years at Amazon working on Alexa as the Global Head of Dialog Management, AI Agent Integration and Next Action Selection. He helped create Alexa’s first data-driven dialog management framework leveraging deep insights from customer and environmental data.