Susan Taylor brings to Pega her 20 years of successful experience with payer and provider technology and operations, most recently from Oracle Corporation. Prior positions include Sr. Director of IT and Operations, responsible for Harvard Pilgrim's enterprise business architecture and transformation initiatives, and founding VP at Allmedia Solutions, a clinical documentation company serving sub-acute care providers. Prior to that, Susan was a member of the technical research staff at Bell Laboratories where she developed rules-engines for integrated circuit routing. Susan has an MS CS from Columbia University and was 2010 AHIP Fellow. She has served on the board of professional organizations, including the Business Architects Association.