re: Amazon's Dec. 24th Outage: A Closer Look
We learn that human error is the ultimate cause of the failure, and that processes and procedures that should have been in place to protect against this kind of mistake weren't implemented.That can't be reassuring to federal agencies in Washington DC and northern Virginia that presumably are (or would be) served by this same data center. The White House's "cloud first" policy requires agencies to ramp up their use of cloud services, yet one of the leading cloud service providers suffered at least two local outages in 2012. At the same time, the feds are closing hundreds of their own data centers, so they may have no choice but to use commercial services/centers like Amazon's. Among the lessons learned: government IT teams better devote adequate time and attention to SLAs, cloud architecture, and redundancy.