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CIO Values: Nelson Lin, VP Of IT Services and CIO, Konica Minolta Business Solutions U.S.A.
Be a thought leader; ensure that you and your team add value everyday; build trust relationships with the people you work with; focus on continuous improvement; and listen to your team and the feedback of others.
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Career Track
Nelson LinVP of IT services and CIO, Konica Minolta Business Solutions U.S.A. |
How long at current company: 7.5 years
Career accomplishment I'm most proud of: Leading the merger integration efforts between Konica and Minolta to bring together the people, processes, and technology to form the one greater company that we are today.
Most important career influencer: Julio Marrero, former boss (CIO of Minolta) and mentor. Julio was a client of mine and we established a tremendous professional and personal relationship. He asked me to leave consulting and come work with him to lead change and build a strong team. It was the best career move I have ever made.
Decision I wish I could do over: None. I accept and support all decisions that I have made. It's part of life and learning.
Vision
The next big thing for my business will be ... ... greater use of mobile technologies to enable doing business differently: 1) wireless technologies integrated with our multifunctional printer devices for remote diagnostics; and 2) greater access to tools and information for our knowledge workers via mobile applications.
Best advice for future CIOs: Be a thought leader; ensure that you and your team add value every day; build trust relationships with the people you work with; focus on continuous improvement; and listen to your team and the feedback of others.
On The Job
IT budget: $35 million annual plan
Size of IT team: 86 employees, supplemented by eight contractors
Top three initiatives:
Create greater flexibility and agility in applications management to better align with strategic goals of the company, create new offerings for customers, and create capabilities to foster growth. The project explores service-oriented architecture and enterprise application integration toolsets.
Develop enterprise metrics and dashboards to better measure and understand key performance indicators of customer loyalty and retention, customer satisfaction, billing accuracy, and collections effectiveness, among others.
"My Konica Minolta 2.0" is a multifaceted project that focuses on delivering both an online employee/ dealer portal application and a flexible and scalable technology framework that impacts and changes Web development and delivery capabilities.
Personal
Colleges/degrees: Rutgers College, BA, economics; Stevens Institute of Technology, pursuing an MS in information management
Best book read recently: Team Of Rivals: The Political Genius Of Abraham Lincoln , by Doris Kearns Goodwin
If I weren't a CIO, I'd be a business or technology management consultant.
About the Author
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