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Nextiva’s Next-gen Unified Communication Captures Customer SentimentNextiva’s Next-gen Unified Communication Captures Customer Sentiment

Nextiva Director of Engineering Cathryn Valladares explains to InformationWeek’s Lenny Liebmann how companies can improve customer engagement and reduce costs by applying machine learning to interactions across all their touch-points.

Lenny Liebmann

May 9, 2018

About the Author(s)

Lenny Liebmann

Lenny Liebmann

Founding Partner, Morgan Armstrong

Lenny Liebmann has been helping organizations successfully apply information technologies to their critical business challenges since 1973. His ongoing engagement with front-line IT practitioners and keen sense of what actually drives organizational behavior and outcomes in the real world make him a sought-after consultant, writer, and speaker.

See more from Lenny Liebmann
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