Re: Video of System
Absolutely! In fact, Esurance sees this as another career path for its claims agents. The service is new -- only introduced recently (you may have begun seeing TV commercials over the past few weeks) -- but if it becomes as popular as the company expects, Esurance could add more specialized video claims professionals, execs told me. It's definitely not seen as a staff reduction initiative; rather, it's a way for the company to connect with customers at a time when many consumers might want to see and speak to a real, live person. They've had an accident and a phone call, email, or IM just won't cut it.