Matt Swain is a customer communications industry thought leader. From delivering keynotes globally to defining best practices, companies have relied on Matt’s expertise and research for their current and future omni-channel communication initiatives.

In his role at Broadridge, Matt brings market research and consulting expertise to clients relative to benchmarking, as well as for communications strategy, design, and execution across print and digital channels.

Prior to Broadridge, Matt spent more than a decade at Keypoint Intelligence – InfoTrends, with global responsibility for business development and customer communications advisory services. Matt is a graduate of Rochester Institute of Technology and holds a master’s degree in print media.