In his upcoming Interop Digital keynote address, Fedex's Rob Carter will be discussing how the logistics giant has evolved its IT strategy and where technology goes from here.

James M. Connolly, Contributing Editor and Writer

September 3, 2020

3 Min Read
Rob Carter

When you see a white truck with a giant, two-tone “FedEx” plastered on all sides you probably think of a package delivery company. Maybe you think, “Here comes another batch of dog food,” or you reflect on Tom Hanks and his friend Wilson the fuzzy volleyball.

However, for FedEx CIO Rob Carter that truck represents a logistics information company, in a way, a modern tech company.

Carter -- who is arguably the best known and most honored CIO in the US today – adopts the saying of his boss, FedEx founder and CEO Fred Smith, in noting that “the information about the package is as important as the package itself”. The information ranges from who sent the package and where it’s going, where it is in transit, how big or heavy it is, it’s priority, and how it should be handled. As we advance new technologies like robotics and blockchain, that information is expected to include such information as whether the package can be delivered by robot and whether the product inside comes from a sustainable source.

Carter, with 35 years of IT experience behind him, will share his views on technology, his experiences with FedEx, and his vision for IT’s future when he keynotes Interop Digital, October 5-8. Interop is the independent and unbiased event for IT pros, this time being offered as an online conference.

Carter, CIO since 2000, is someone that IT pros, and their partners in business leadership, need to heed. He arguably is the best known and most honored CIO in the US today. When he joined FedEx in 1993 mainframes still represented the backbone of enterprise IT. Today, FedEx is well into a 10-year “renewal” program intended to modernize the IT infrastructure and the business.
That program launched with “a clear mental model and architecture for what we wanted to become,” he said in a recent discussion. “It started when we really began to build out our core services and microservices that represent the less complex, more flexible, more capable, faster-to-market capabilities that we have today.”


For FedEx, renewal means relying on cloud services rather than on-premise data centers, leveraging new technologies such as those robots, a massive network connecting sensors that are pretty much everywhere, and a culture that says IT and the business are equal partners in driving the company forward.

A few other topics that Carter will touch on:

  • How FedEx kept things rolling in the face of COVID-19 when more than 100,000 desk workers became remote workers in just two days

  • How several times that many front-line employees who couldn’t work from home – think people such as delivery drivers and package handlers -- kept going while “in harm’s way” every day

  • Those technologies that are helping the company today, or will deliver benefits in the future

  • The role of culture in an IT group’s success.

Other keynote speakers scheduled for Interop include Alysa Taylor, Microsoft Corporate Vice President, Business Applications & Global Industry Marketing, and Greg Lavender, VMware Senior Vice President and Chief Technology Officer.

Learn more about the Interop Digital agenda and register for the event today.

About the Author(s)

James M. Connolly

Contributing Editor and Writer

Jim Connolly is a versatile and experienced freelance technology journalist who has reported on IT trends for more than three decades. He was previously editorial director of InformationWeek and Network Computing, where he oversaw the day-to-day planning and editing on the sites. He has written about enterprise computing, data analytics, the PC revolution, the evolution of the Internet, networking, IT management, and the ongoing shift to cloud-based services and mobility. He has covered breaking industry news and has led teams focused on product reviews and technology trends. He has concentrated on serving the information needs of IT decision-makers in large organizations and has worked with those managers to help them learn from their peers and share their experiences in implementing leading-edge technologies through such publications as Computerworld. Jim also has helped to launch a technology-focused startup, as one of the founding editors at TechTarget, and has served as editor of an established news organization focused on technology startups at MassHighTech.

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