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Irwin Lazar, Vice President & Service Director, Nemertes Research

July 10, 2008

1 Min Read

As Melanie notes below, Aspect Software has acquired BlueNote technologies.  I first became exposed to BlueNote several years ago as one of the first vendors to demonstrate a development platform to enable integration of business process applications with communications services.  More recently, BlueNote has added some interesting capabilities to deliver light-weight web-based applets including a softphone.

IMHO this move represents a further blurring of the lines between telecom and software as a result of unified communications and CEBP.   BlueNote had several intriguing applications involving integrating of call features into web-based applications.  The acquisition gives Aspect further capabilities to build new telephony features into its UC product line.

About the Author(s)

Irwin Lazar

Vice President & Service Director, Nemertes Research

Irwin Lazar is the Vice President and Service Director at Nemertes Research, where he manages research operations, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. Irwin is responsible for benchmarking the adoption and use of emerging technologies in areas including VOIP, UC, video conferencing, social computing, collaboration, contact center and customer engagement.

A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Irwin is a blogger for No Jitter and frequent author for He is a frequent resource for the business and trade press and is regular speaker at events such as Enterprise Connect and Interop. Irwin's earlier background was in IP network architecture, design and engineering.

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