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CIO View: The Business Wins that Make a Big Difference.

Three leading CIOs share how data and analytics are making a difference in their organizations.

James M. Connolly

June 27, 2019

1 Min Read

Just how important are data and analytics to an enterprise? Maybe it's immeasurable in the grand scheme, unless you can tie the improvements to some financial bottom line. More likely, the real value in being data driven is found in a series of improvements and little wins that make it easier to get work done, save costs, or keep customers happy.

Three CIOs highlighted how data is making a difference in their organizations during a CIO roundtable at last month's Interop conference. The speakers came from three very different organizations -- the NCAA, the City of Detroit, and Hitachi Vantara. What they had in common was that they have achieved a series of improvements in how they do business. Examples: a chatbot that helps to deliver IT services to employees, freeing up IT staff to focus on bigger issues; improving city services through better management of hundreds of thousands of city assets such as traffic signals; and even comparing the strengths of college basketball teams and predicting game results.

Each application, alone, may not be an earth shaker, but can help start to string together many such improvements. The insights that they bring, and each organization, along with those that they serve, begin to notice the difference.

The InformationWeek and Interop teams hope you'll give a listen to this first of a series of Interop keynote videos:

 

About the Author(s)

James M. Connolly

Contributing Editor and Writer

Jim Connolly is a versatile and experienced freelance technology journalist who has reported on IT trends for more than three decades. He was previously editorial director of InformationWeek and Network Computing, where he oversaw the day-to-day planning and editing on the sites. He has written about enterprise computing, data analytics, the PC revolution, the evolution of the Internet, networking, IT management, and the ongoing shift to cloud-based services and mobility. He has covered breaking industry news and has led teams focused on product reviews and technology trends. He has concentrated on serving the information needs of IT decision-makers in large organizations and has worked with those managers to help them learn from their peers and share their experiences in implementing leading-edge technologies through such publications as Computerworld. Jim also has helped to launch a technology-focused startup, as one of the founding editors at TechTarget, and has served as editor of an established news organization focused on technology startups at MassHighTech.

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