InformationWeek 500: Government Innovators 2

Special agents and other FBI employees are better equipped to collaborate and track down fugitives as the result of two agency-wide IT upgrades that deliver much-improved desktop capabilities and network access.

The agency first overhauled its network infrastructure, replacing ATM/frame relay gear with IP/ Multiprotocol Label Switching. Its new Next Generation Network increases bandwidth and reduces latency in 800 locations. As that project wound down, the FBI began replacing outdated PCs with sleek new systems featuring 24-inch monitors, integrated IP phones, and collaboration tools such as presence awareness, instant messaging, and videoconferencing. FBI personnel can now quickly establish multiparty videoconferences for unscheduled meetings and information sharing.

Government agencies are criticized regularly for their all-too-common IT security lapses, gross inefficiencies and billion-dollar boondoggles. Yet the public sector also can be surprisingly innovative in its technology initiatives, with projects that lay the groundwork for new services, improved computer and national security and more effective government.

The U.S. Postal Service's Intelligent Mail service, for example, represents a new era for the 230-year-old mail system, which still delivers letters and packages by mule in rural Arizona. Introduced last year and based on a more complex bar code that makes it possible to track individual pieces of mail, Intelligent Mail is more efficient while giving mega users such as banks and retailers better visibility into their direct mail efforts.

Intelligent Mail is one of 15 projects -- 10 by federal agencies, five by state and local governments -- selected by the editors of InformationWeek Government for recognition in our 2010 Government IT Innovators contest. The winners range from a lightweight technology developed by the Air Force for more secure web browsing to the Federal Aviation Administration's Automatic Dependent Surveillance-Broadcast system, a foundational technology for the agency's "NextGen" air traffic control system. Four of our chosen projects are healthcare-related, a reflection of the central role that healthcare IT now occupies at all levels of government.