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Low End VoIP Networking Options Swell
Simple to install, inexpensive, and reliable, those are the traits that small and medium businesses desire in their VoIP products. Because the underlying infrastructure needed to support such call is complex, most vendors have been unable to deliver such features. To try and fill that void, one of the industryï¿¼s most influential suppliers enhanced its VoIP system.
February 3, 2009
1 Min Read
Simple to install, inexpensive, and reliable, those are the traits that small and medium businesses desire in their VoIP products. Because the underlying infrastructure needed to support such call is complex, most vendors have been unable to deliver such features. To try and fill that void, one of the industryï¿¼s most influential suppliers enhanced its VoIP system.Microsoft announced a second release of its Response Point SP2 system, which features Caller ID and Click to Call features to help streamline employee communication. The systemï¿¼s voice dialing enables hands-free voice-activated commands to dial, transfer, and retrieve calls. The system also integrates with Microsoft Office Outlook contact lists. New features include intercom support and a gateway so analog phones can be used. An After Hours Receptionist Setting enables a company to change the systemï¿¼s responses depending on the time of day. To address usersï¿¼ security concerns, Response Point now works with Virtual Private Networks.
Microsoft has been relying on third parties to OEM the system and then package it up delivery to small and medium businesses. Aastra, D-link, and Quanta have been reselling the product. Long term, it is unclear whether such a strategy will be successful. In most cases, VoIP suppliers have relied on their own distribution channels to move their products.
As VoIP systems have matured, the small and medium business section of the market has gained more attention. That is one reason why open source solutions have become more popular. Microsoft is certainly a name to be reckoned with in any market segment and is now flexing its muscles in this market segment with the latest enhancements to Response Point.
About the Author(s)
Paul Korzeniowski is a freelance contributor to InformationWeek who has been examining IT issues for more than two decades. During his career, he has had more than 10,000 articles and 1 million words published. His work has appeared in the Boston Herald, Business 2.0, eSchoolNews, Entrepreneur, Investor's Business Daily, and Newsweek, among other publications. He has expertise in analytics, mobility, cloud computing, security, and videoconferencing. Paul is based in Sudbury, Mass., and can be reached at [email protected]
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