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Millennials: Why Customer Service Will Never Be The SameMillennials: Why Customer Service Will Never Be The Same

While a recent study focuses on how consumers interact with brands, the results also hold lessons for IT in how to tailor internal tech support services to best meet the expectations of a multigenerational workforce.

David Wagner

July 1, 2015

12 Slides

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About the Author(s)

David Wagner

David Wagner

Executive Editor, Community & IT Life

David has been writing on business and technology for over 10 years and was most recently Managing Editor at Enterpriseefficiency.com. Before that he was an Assistant Editor at MIT Sloan Management Review, where he covered a wide range of business topics including IT, leadership, and innovation. He has also been a freelance writer for many top consulting firms and academics in the business and technology sectors. Born in Silver Spring, Md., he grew up doodling on the back of used punch cards from the data center his father ran for over 25 years. In his spare time, he loses golf balls (and occasionally puts one in a hole), posts too often on Facebook, and teaches his two kids to take the zombie apocalypse just a little too seriously. 

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