Salesforce Buys Software Maker InStranet

<a href="">InformationWeek</a>, <a href="">CNET</a>

Jim Manico, OWASP Global Board Member

August 20, 2008

1 Min Read

Expanding beyond its CRM roots, SaaS leader has announced the $31.5 million acquisition of InStranet, which specializes in call-center software.Chicago-based InStranet was co-founded in 1999 by two former Business Objects executives. Its Dimensions software is designed to help customers at self-service Web portals, and customer-service agents, get better and faster answers to their questions. The software is based on multidimensional data cubes that categorize customer information to yield more relevant results.

Salesforce said it plans to make InStranet's software available as a service, while still maintaining support for on-premises installations. The new offering will be called Knowledge Base. Plans also call for InStranet's 44 employees to join Salesforce.InformationWeek, CNET

About the Author(s)

Jim Manico

OWASP Global Board Member

Jim Manico is a Global Board Member for the OWASP foundation where he helps drive the strategic vision for the organization. OWASP's mission is to make software security visible, so that individuals and organizations worldwide can make informed decisions about true software security risks. OWASP's AppSecUSA<> conferences represent the nonprofit's largest outreach efforts to advance its mission of spreading security knowledge, for more information and to register, see here<>. Jim is also the founder of Manicode Security where he trains software developers on secure coding and security engineering. He has a 18 year history building software as a developer and architect. Jim is a frequent speaker on secure software practices and is a member of the JavaOne rockstar speaker community. He is the author of Iron-Clad Java: Building Secure Web Applications<> from McGraw-Hill and founder of Brakeman Pro. Investor/Advisor for Signal Sciences.

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