Siemens Bolsters UC for the Contact Center

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Melanie Turek, Contributor

April 21, 2008

1 Min Read

With the news today about itsOpenScape Contact Center, Siemens joins the ranks of telephony and contact center vendors looking to develop real-time, presence-based applications around customer service--and reach out to enterprise employees for information and support. (For more on this see my previous post.) The vendor also announced a new IP-based voice portal application to deliver speech-enabled self-service capabilities to enhance the contact center.We all love those, don't we?

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