Siemens Bolsters UC for the Contact CenterSiemens Bolsters UC for the Contact Center
The BrainYard - Where collaborative minds congregate.
April 21, 2008
With the news today about itsOpenScape Contact Center, Siemens joins the ranks of telephony and contact center vendors looking to develop real-time, presence-based applications around customer service--and reach out to enterprise employees for information and support. (For more on this see my previous post.) The vendor also announced a new IP-based voice portal application to deliver speech-enabled self-service capabilities to enhance the contact center.We all love those, don't we?
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