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Techniques For Measuring IT's Effectiveness
Here are a dozen metrics that some companies are using to track technology's impact on business execution.
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Don't just offer training to your IT staff; require it. And don't let them sign up for any training sessions; insist that skills development be tied to business objectives. At Global Crossing, CIO Wagner tracks every hour of staff training. Development objectives are geared toward the company's emphasis on new business opportunities and revenue growth.
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