CRM vendor resists takeover by CDC.

InformationWeek Staff, Contributor

August 1, 2006

2 Min Read


Take Hostile takeovers can be very disruptive at the best of times, creating uncertainty for shareholders, employees and customers. From the customer's perspective, the main concerns are uninterrupted support in the short term and ongoing product development and support over the long term.

To take one market in particular, customer relationship management (CRM) is undergoing considerable transformation. Oracle has acquired Siebel, a strong group of on-demand vendors, such as RightNow and, has emerged, and SAP is making a power play with new market offerings and an on-demand proposition of its own. Now Onyx Software, fending off a takeover attempt by CDC Software, has agreed to be acquired by M2M Holdings and become a unit of enterprise software provider Made2Manage Systems.

Ventana Research believes Onyx has embraced a unique approach by combining CRM, business process management and, through partnership with Cognos, a strong contact center-focused business intelligence (BI) offering. As the market continues to consolidate, we believe that this combination, alongside the enterprise resource planning (ERP) and supply chain management offerings from M2M, will offer customers the safest and most constructive future. We support Onyx's decision to accept the offer from M2M and reject the advances of CDC.

About Ventana Research
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2006 Ventana Research

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