Focus on Humanity in the Age of the AI Revolution

AI will be an incredible asset for humanity in economic opportunity, productivity, and industry breakthrough. But we must take a human-centric approach.

Shaz Khan, CEO and Co-Founder, Vroozi

May 27, 2024

4 Min Read
Artificial intelligence technology and machine learning as a technology computer engineering.
Brain light via Alamy Stock

The arms race for the next AI breakthrough is upon us -- and for good reason. While the news cycles are quick to point to fears around job displacement, bias, security risks, and weaponization, there is reason to be optimistic about this technology if we proceed carefully. We are stepping into the future of an AI-enabled world, and the competitive landscape for AI innovation should have only one bias in mind: a bias towards humanity.  

A Tool for Enhancement 

AI should be viewed as a tool for enhancing human capabilities and productivity rather than one that replaces them. AI has the potential to amplify creativity, solve complex problems faster, and tackle tasks that are lengthy, tedious or impossible for humans. By positioning AI as a partner in progress, we can foster an environment where technological advancement serves to elevate human potential. From the perspective of the enterprises and innovators that are building this technology, it’s important that these tools are built with that idea at the core.  

These improvements are lifesaving in certain sectors. In healthcare, AI algorithms are deployed and being refined to allow practitioners to diagnose diseases quickly and accurately, spotting early signs of conditions like cancer, diabetic retinopathy and heart disease from imaging scans that surpass the human eye by itself. AI systems can also speed up drug discovery and development by predicting molecular behavior and identifying promising drug candidates much faster than traditional methods. That significantly reduces the time and cost to bring new medicines to market. 

Related:What You Need to Know about AI as a Service

Another example is in education. AI breakthroughs are establishing a more personalized process by adapting content and pacing it to individual learners’ needs. Machine learning can identify areas where students struggle, provide tailored resources, and enhance engagement through interactive and immersive experiences. This can help teachers create more tailored learning processes for each of their students, including those with special needs, so no one student gets left behind. 

This just scratches the surface. AI has the potential to play a role in a variety of industries from manufacturing, supply chain, entertainment, environmental conservation, and much more.  

The Role of AI in Job Creation and Upskilling 

Despite fears surrounding job displacement, history has shown that technological advancements lead to more jobs, not fewer. The advent of AI is no exception. It's true that repetitive tasks that are tedious in nature and easily structured, such as data processing and extraction from documents, will slowly start being automated away. However, these systems will have to be overseen by specialists and experts to ensure everything is running in a user-friendly way.  

Related:Is an AI Bubble Inevitable?

By automating these routine tasks, AI frees humans to engage in more creative, strategic, and interpersonal roles. This transition underscores the importance of retraining initiatives to prepare the workforce for the jobs of the future. As the workforce evolves alongside technology, AI will serve more as a job creator rather than a job destroyer, as long as companies invest in upskilling their employees with the necessary capabilities to understand, leverage, implement, and improve technology.  

We're already seeing evidence of this phenomenon. Big companies are starting to create new opportunities revolving around machine-learning or Gen AI capabilities. As Aaron Mok of Business Insider points out, job postings on LinkedIn that mention GPT have grown 20-fold from 2022 to 2023. He goes on to point out how Meta, Netflix, Apple and even non-tech companies in the healthcare, education, and legal industries have posted listings for AI-related jobs. Those who learn how to operate this technology effectively will have a growing number of employment opportunities.  

Related:Overcoming AI’s 5 Biggest Roadblocks

Redefining Intellectual Property  

There’s a Pandora's box opening up as it relates to AI as it plays an increasingly significant role in creative and inventive processes, raising questions about authorship and ownership. At what point does a user take what is being given to them from an AI algorithm without challenging it? What are the ethical considerations of a consumer or an employee taking those considerations or recommendations and then parading them as their own work versus the work that's being done by the AI engine?  

Addressing these concerns requires a multi-stakeholder approach, including policymakers, legal experts, technologists, and creators, to redefine intellectual property frameworks that recognize the contributions of both humans and AI. This could involve exploring new licensing models, establishing AI as a tool under human direction, establishing regulations and laws, and ensuring that creators are fairly compensated for AI-assisted work. 

A Human-Centric Design 

A human-centric approach should guide AI in all its developments. This involves ensuring transparency, accountability, and fairness in AI systems, with a focus on minimizing biases and increasing accessibility. It’s important that AI systems also consider those with disabilities or sensory impairments to make their lives easier rather than creating more walls. Addressing AI bias requires a multifaceted approach, including diversifying datasets, implementing fairness metrics, and incorporating diverse perspectives in AI development teams.  

By adopting a proactive, collaborative, and regulation-informed approach, we can harness the benefits of AI while safeguarding against its risks. The arms race of AI is here; but we can ensure that practitioners and thought leaders are always within arm’s reach of any AI implementation introduced into our daily lives. 

About the Author(s)

Shaz Khan

CEO and Co-Founder, Vroozi

Shaz Khan co-founded Vroozi with the vision of building a digital procure-to-pay suite for the modern workforce focused on adoption, collaboration, and automation. As CEO, Shaz is responsible for creating and executing corporate strategic initiatives, inspiring product innovation, driving revenue growth plans, and leading and recruiting a talented global workforce. 

With over 25 years of management consulting, business process engineering and software experience, his keen interest and expertise in supply chain optimization, networks and passion for electronic marketplaces have driven his role as a thought leader in Procurement, Supply Chain, and Payments industries.  

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