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How IT Can Spur Digital Innovation
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BruceHarpham
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BruceHarpham,
User Rank: Apprentice
10/22/2014 | 2:39:25 PM
IT adds value with project management skills
@Chris Murphy,

 

I agree with your point that IT becomes more valuable (and fast) with vendor management and project management skills. Some in IT still have a "protect the manpower/resources" response to any request from the business. Glad to see that some IT departments are getting the message.

 

 
zerox203
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zerox203,
User Rank: Ninja
10/16/2014 | 5:22:32 AM
Re: How IT Can Spur Digital Innovation
It's weird, because these aren't necessarily the newest trends in the IT/Business relationship, or the newest idioms that IT pros are being told to follow.  The notion that IT ought to be integrated right into the business, and collaboration should just be how you do business (and not a special occasion), is not a new idea - but it's as true today as when it was. The difference is we've gone from 'you can't get by without computers' to 'you can't get by without the internet' to, now, 'you can't get by without mobile' or xyz other new trend.

That's how the rules have changed - the CIO is not just expected to be an evangelist of these technologies to the business, he's also expected to be incredibly agile and open to new ideas. It's his job to tell the business what it can't get by without next year - or, at the very least,  when the business side comes to him first, to know what they're talking about and have a plan in mind. SaneIT's point is very relevant - in order for that to take place, the IT pros have to know what goes on in day-to-day operations at your company. That can't be stressed enough.
SaneIT
IW Pick
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SaneIT,
User Rank: Ninja
10/8/2014 | 7:43:47 AM
Re: Spurring innovation
@ChrisMurphy,

Agile development is great but I see it executed on paper much more effectively than in real life.  When you are short staffed, which I see in many IT departments right now, you are going to be slower to take on new projects.  Then when you have a stack of prospective projects being pushed by the IT group versus one that comes to you from an exicited sales guy I think you can guess which ones get the first look.  So, how do IT folks spur digital innovation?  I think something we all need to do a little more and a little better is getting out there and seeing how everyone else functions.  Imagine the scenario where an IT manager rides around all day with a claims rep to watch how he works.  Then instead of making system X faster for your claims adjusters as a way to innovate you come back with ideas for new tools or processes that work in the real world.  I think many of us need to spend a little more time on the Information side to balance out the amount of time we spend working on the Technology side.

 
ChrisMurphy
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ChrisMurphy,
User Rank: Author
10/7/2014 | 9:33:52 PM
Re: Spurring innovation
It's an important point about capacity, SaneIT. One of the advantages i hear CIOs cite about agile development tactics is that they can re-route people as needed -- if you're working in short sprints, you have more frequent, logical stopping points where you can have people finish what they're doing and shift to another project as needed.
SaneIT
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SaneIT,
User Rank: Ninja
10/7/2014 | 8:48:43 AM
Spurring innovation
I don't know how much credit for the spurring I'd give the IT team in the Esurance example but the supportive nature is a breath of fresh air.  Too often on the IT side we get stuck in just keeping things running and don't have time to think of things that people might like to see or have access to.   The fact that the Esurance IT folks didn't just hang up the phone and laugh is a good sign for them but how many IT teams have the bandwidth to take on new projects like this quickly enough to get ahead of the market?  Innovation looks a lot like imitation when you're the second or third company to release a similar product.
Charlie Babcock
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Charlie Babcock,
User Rank: Author
10/6/2014 | 6:58:28 PM
IT organizations to like
Excellent discussion here on innovative IT organizations. I liked La Quinta Inns, but each had a distinct message.


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