Mobile Carriers Cashing In On Mining Your Data - InformationWeek

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Mobile Carriers Cashing In On Mining Your Data
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zerox203
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zerox203,
User Rank: Ninja
10/29/2015 | 4:35:29 PM
Re: Mobile Carriers Cashing In On Mining Your Data
I would question whether this is really 'unbeknownst to most users' - for those of us with our ear pressed to the industry floor, it's well known that this has been par for the course for some time, but even my more technology-phobic friends (who, of course, are chained to their smartphones) seem to have a general awareness that they're the product being sold. Though, doubtless there are countless older users who unaware, and I see where the moral argument comes in. Still, I think 'par for the course' is quite a fitting term - you get all these services for free (not your phone service itself, to be fair), you give up something else in return - it has to get paid for somehow. The data is anonymized and, with any luck, you may get more relevant ads out of it. I'm not one to get up in arms about it.
larryloeb
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larryloeb,
User Rank: Author
10/29/2015 | 4:48:06 PM
Re: Mobile Carriers Cashing In On Mining Your Data
I dont think even most sophisticated users know about this one.

If they charge for the service, do they acknowledge this in the EULA?

Everyone go check your carrier's privacy standtement.
zerox203
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zerox203,
User Rank: Ninja
10/29/2015 | 5:03:41 PM
Re: Mobile Carriers Cashing In On Mining Your Data
@Larry,

It's true that the specifics of what goes on are rarely disclosed. Maybe it's buried in the ToS or an EULA somewhere, but who reads those? It's a case of the providers shooting first and asking for forgiveness/permission after someone sues them, which I fully agree is scummy. What I meant was, I think many people are aware that this kind of thing generally happens in the mobile space. We have targetted ads on Facebook, and people know that comes from their habits being snooped on. When you install an app, you see what you're giving it permission to do - and there have already been many controversies in the past with those apps doing more than they're supposed to which (I hope) many people are already aware of. Maybe telcos selling the info directly to people like SAP is a new recipe, but it's the same great taste we're used to.
larryloeb
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larryloeb,
User Rank: Author
10/29/2015 | 6:48:32 PM
Re: Mobile Carriers Cashing In On Mining Your Data
>a new recipe, but it's the same great taste we're used to.

 Yeah, but the telcos just suck it out as profit.

Even though it uses what customers give then, they don't share the rewards with them.

And the EU telcos seems to be very very scared of it.
SecureThoughtsC
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SecureThoughtsC,
User Rank: Apprentice
10/30/2015 | 8:15:42 AM
Mobile Carriers Cashing in On Mining Your Data
The issue is it is always about money. Anything any company can do to increase it's profits, no matter how decieving, is OK in their books. I think in exchange for making a profit off of you and your data usage, they should decrease how much they charge for their services. It only seems fair, but life isn't fair, and every company is out to make money for themselves.
kstaron
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kstaron,
User Rank: Ninja
10/30/2015 | 9:33:21 AM
does the consumer have a recourse?
Is there the equivalent of a 'do not call' list. some kind of 'do not sell' list customers could use to opt out of this data mining? Just becasue a carrier gives me a privacy statement (too long in tiny print) doesn't mean I can change anything from it. How could I as a single consumer stop them from using my data? Or is this only going to be solved by mass legislation?
larryloeb
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larryloeb,
User Rank: Author
10/30/2015 | 9:55:20 AM
Re: does the consumer have a recourse?
I don't know if there is an opt-out mechanism.

It would be done by the individual carrier, I think.
zerox203
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zerox203,
User Rank: Ninja
10/31/2015 | 6:17:25 AM
Re: Mobile Carriers Cashing In On Mining Your Data
@larry, good point. The main justification for letting all these apps snoop your contacts (and more) is, hey, it's completely voluntary and you get a free service (aka value) out of it. In the cell carriers case a) it's not really voluntary (you could drop your carrier in protest, but what if they're all doing it?) b) you're still paying quite a lot for the service (some could say they'll use the revenue to bolster their infrastructure, but that's suspect) & c) there's no upfront disclosure. I tend to agree with EU privacy notions, so it's definitely worth raising a yellow flag over.
larryloeb
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larryloeb,
User Rank: Author
10/31/2015 | 10:41:28 AM
Re: Mobile Carriers Cashing In On Mining Your Data
Yeah, that's what i thought and for the same reasons. 

The lack of transparency here is not good.

One yellow flag raised.
mejiac
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mejiac,
User Rank: Ninja
10/31/2015 | 5:07:07 PM
Re: Mobile Carriers Cashing In On Mining Your Data
@zerox203,

I agree with your statement. Todays phones with virtual assistant already monitor our behavious, and make adjustement based on those tendency. So the data is being compiled and used by the phone manufacturers.

Now that services providers are tapping into this is not a surprise. In fact who's to say it hasn't been done. The data that's collected is golden, since it provides direct insight into consumer behaviour.

Thsi is the same as analysing what consumers purchase at a checkout.
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