Re: "IT is hard"
@Technocrati: Get on that asap! Could catch on like wildfire! I could never get away with saying this in my organization. I assume if you were to say this, the average user would think, "Well you just don't know what you're doing then." Most just don't get it. The road to "heck" is paved with good intentions, as they say.
Our CIO recently attended the Executive Retreat at which all of our domestic offices were present with all sorts of VIPs. During a presentation, the power went out at the hotel. Everyone turned around and looked at her. Her response was priceless, "I don't run the power company." Bravo.